How do you say NO to a client?

Hey! To help you get your questions answered quickly, I created this new mini-post series all about Squarespace and Biz tips. Blogs in the mini-series will be shorter and sometimes related to a Freebie to help you get some answers to your questions.

The other day a new client asked me if I could help him… and I had a bad feeling for some reason.

But you will agree with me; I couldn’t tell him that I had a bad feeling, that something in my head was telling me not to accept this project, or that I didn’t think I could trust him…

So, I refused, telling him that I had too much work. And I thought you might want to learn other ways to say “NO” to a customer!

Say NO by explaining why

I explained to this potential client that I had too much work and that I won’t help him.

And when he asked if I could do it later, I told him that I could not provide a specific date and I didn’t want him to wait for me forever…

Remember to state your point concisely and professionally.

Find a solution for this potential customer

Involve the customer in the solution and suggest an alternative.

Maybe you know someone ready to accept new clients.

If you believe they can be a perfect fit, you should suggest collaborating with a business you know and trust to this potential client.

Make the customer feel heard

Make your potential client feel that you understand that he needs help with his project and that you can contact other businesses that can help him.

Offer to keep in touch

Tell this potential client that you are willing to discuss additional work in the future and are open to connecting him with other businesses in your network.

Remember to give the client an answer as soon as possible.

Being able to say no to clients and say it with confidence is not a simple skill to master, but if you feel you should say NO, don’t say yes!

What about you?

Comment below; I’d love to learn how you deal with a situation where you want to say NO to one of your potential clients.

xox

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